Terms And Conditions
These terms and conditions govern your use of our website and the purchase of laptops from us. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
- Product Information
We strive to ensure that all product information on our website is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of any product information, including prices , availability & images.
- Orders
When you place an order through our website, you agree to purchase the products at the prices and terms stated on our website. All orders are subject to acceptance by us, and we reserve the right to cancel any order or refuse service to anyone at any time for any reason.
- Payment
We accept payment via credit/debit card and other payment methods as indicated on our website. Payment must be made in full before we can ship your order.
- Shipping
We offer shipping across India as indicated on our website. Shipping fees and delivery times may vary depending on your location and the shipping method you choose. We are not responsible for any customs duties, taxes, or other fees that may be imposed by your local government.
- Returns and Refunds
Returns are only allowed in cases of wrong product, defective or damaged product. For the cases falling under this return policy the buyer needs to Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible, Logistics will facilitate the pick-up of the item. In case the pick-up is not arranged through Disti Dukaan, you can return the item through a third-party courier service. Return fees are borne by Disti Dukaan.
- Warranty
All of our laptops come with a manufacturer's warranty. Please refer to the warranty information provided with your product for more information.
- Disclaimer of Warranties
Our website and all products sold through it are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on it.
- Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any damages of any kind arising from the use of our website or the purchase of products from us, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
- Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses, including attorneys' fees, arising out of or in connection with your use of our website or the purchase of products from us.
- Governing Law
These terms and conditions are governed by and construed in accordance with the laws of New Delhi - India, without giving effect to any principles of conflicts of law.
- Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time, without prior notice. Your continued use of our website or purchase of products from us after any such changes are made constitutes your acceptance of the new terms and conditions.
- Entire Agreement
These terms and conditions, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and us regarding your use of our website and the purchase of products from us.
If you have any questions or concerns about these terms and conditions, please contact us using details available on the “ contact us “ tab of the website or you can write to use on contact@distidukaan.com.
Privacy Policy
Our website is committed to protecting the privacy of our users. This privacy policy describes how we collect, use, and disclose information about our users. By using our website, you consent to the collection, use, and disclosure of your information as described in this policy.
- Information We Collect
We may collect personal information such as your name, email address, phone number,shipping address & GST number when you make a purchase from our website. We may also collect non-personal information such as your IP address, browser type, and operating system when you use our website.
- How We Use Your Information
We may use your personal information to process and fulfill your orders, communicate with you about your orders, and send you promotional offers and newsletters. We may use your non-personal information to improve the functionality and performance of our website and to analyze user behavior.
- Sharing Your Information
We may share your personal information with third-party service providers who help us process payments, fulfill orders, and send promotional offers and newsletters. We may also share your information with our affiliates and partners who help us market our products. We do not sell or rent your personal information to third parties.
- Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee the absolute security of your information.
- Cookies
We use cookies to track user activity on our website and to personalize your experience. A cookie is a small text file that is stored on your computer or mobile device. You can disable cookies in your web browser settings, but this may affect the functionality of our website.
- Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of those websites before providing any personal information.
- Children's Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.
- Changes to this Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting a notice on our website or by sending you an email. Your continued use of our website after any such changes constitutes your acceptance of the new privacy policy.
- Contact Us
If you have any questions or concerns about this privacy policy or our practices, please contact us at contact@distidukaan.com
Return , Cancellation & Refund Policy for Website
- Returns are only allowed in cases of wrong product, defective or damaged product. For the cases falling under this return policy the buyer needs to Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible, Logistics will facilitate the pick-up of the item. In case the pick-up is not arranged through Disti Dukaan, you can return the item through a third-party courier service. Return fees are borne by Disti Dukaan.
- Returns are only allowed in cases of wrong product, defective or damaged product. For the cases falling under this return policy the buyer needs to Contact us to initiate a return. Such requests need to be raised within 24hrs of receipt of the consignment.
- We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product, defective or damaged product, please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product if replacement not available.
- Since Disti Dukaan is a B2B e-com portal, products once sold or the orders once processed cannot be cancelled by a buyer. The products sold through Disti Dukaan.com cannot be returned, cannot be replaced or orders cannot be cancelled once the order is successfully processed, except as mentioned earlier in Returns & refund section.
- We take anywhere between 7- 14 days to complete your refund request. The refund amount will be credited to the same account from where payment was made.
- Eligibility for Refund
To be eligible for a refund, you must meet the following criteria:
- You must have purchased the product from our website.
- Return /Cancellation or refund reason should qualify the conditions mentioned above.
- You must request a refund within 24hours of your purchase.
- The product must be in its original condition and packaging.
- The product must not be damaged, used, or modified.
- The product must be returned with all accessories and documentation.
- How to Request a Refund
To request a refund, please contact our customer service team at contact@distidukaan.com. You will need to provide your order number and a reason for the refund. We may ask you to provide additional information or evidence to support your refund request.
- Refund Process
Once we receive your refund request and verify your eligibility, we will issue a refund to your original payment method. The refund amount will be the full purchase price of the product.
- Changes to this Refund Policy
We may update this refund policy from time to time. We will notify you of any material changes by posting a notice on our website or by sending you an email. Your continued use of our website after any such changes constitutes your acceptance of the new refund policy.
If you have any questions or concerns about this refund policy or our practices, please contact us at contact@distidukaan.com.
Effective Date: 28-04-2023
